Shipping policy

🚚 Shipping Policy

Potclay.com ensures quality products and secure packaging for all customers. We work with reputed logistics partners to ensure safe and timely delivery.

We currently offer free shipping on all non-plant products, irrespective of order value, to make our products more affordable and accessible.

🌱 Plant Shipping Policy

Plant orders follow a separate handling and delivery process due to their delicate and natural nature.

📦 Processing & Delivery Timeline

  • Plant orders are processed within 10–15 working days
  • Once processed, they are shipped and delivered within 2–4 working days
  • Total delivery timeline: 10–20 working days

This extended timeline is due to the rare and delicate nature of the plants we deal with, as some require special care, handling, and careful packaging to ensure they reach you in healthy condition.

We are a home-based nursery, and our plants are nurtured and sourced in small batches. This allows us to maintain high quality and individual attention, but it also results in longer processing times compared to mass commercial sellers.

🌍 Plant Shipping Charges & Zones

Plant shipping is calculated based on delivery zones.

🌿 Orders below ₹399

  • South India: ₹120 flat shipping charge
  • North India: ₹195 flat shipping charge

🌿 Orders ₹400 and above

  • South India: Free Shipping
  • North India: ₹299 flat shipping charge

Shipping charges are automatically calculated at checkout based on your delivery address.

⚙️ ARS Tools (Fast Shipping Category)

Products under the ARS Tools category are processed and delivered much faster:

  • Processing time: 2–3 working days
  • Delivery time: 3–5 working days after dispatch

These items are typically in ready stock and do not require sourcing or extended handling time.

🌍 International Shipping

  • We currently do not ship outside India.

📦 Additional Information

Is there a minimum order value for free shipping?
No, free shipping applies to eligible products without any minimum order value.

Will my items come in one package?
Orders may be shipped in multiple packages depending on product type and availability.

Can I change my delivery address?
Address changes are only possible before dispatch. Please contact support immediately for assistance.

📌 A Kind Note

Our free shipping policy is designed to build trust and provide high-quality products at affordable prices. We request customers to respect this policy and avoid misuse such as:

  • Placing multiple low-value orders in a single day with different addresses
  • Frequent ordering of low-value items to exploit shipping benefits

Potclay reserves the right to cancel orders or suspend accounts in accordance with our Terms and Conditions in case of misuse.

🔁 Returns, Replacement & Refunds

For details on returns, replacements, and refunds, please refer to our Refund Policy page in the website footer.

📩 Contact Us

Can’t find what you’re looking for?
Email us at: sales@potclay.com
Please include your order number (if available) for faster assistance.